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Posted: Monday, July 10, 2017 3:53 PM


This employment opportunity is with the Office of Information Service – Shared Services, under the Oregon Health Authority (OHA). There is one full-time, permanent position located in Medford (909 Royal Court). This position is classified and represented by a union.

The Desktop Support Technician provides day-to-day support to Oregon Health Authority (OHA) and Department of Human Services (DHS) staff located in Jackson County, to maintain and repair computer equipment and peripherals as requested by users via a service ticket system. This position supports local area networks, servers, wide area network infrastructure, and common and standardized software. This position also supports incident management, change management, asset management, configuration management and other applicable IT service management functions. This position may provide secondary/backup support to other DHS/OHA staff and partners in other parts of the state as needed. During down times, this position will provide back up to help resolve service tickets or take phone calls for the Service Desk.

(a) Three (3) years of information systems experience in desktop support;


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in Desktop Support.

• Strong background encompassing all aspects of Information Technology that relates to desktop computers, local and wide area networks, and general computer operations.
• Solid understanding of the Windows Operations System and how to fix issues that occur in it.
• Experience with Microsoft Active Directory.
• Experience with both Outlook 2013 and Lync 2013.
• Working knowledge of the Microsoft Office Suite (2000, 2003, 2007, 2010, 2013, 2016).
• Desktop OS experience with Windows XP, Windows 7, Windows 8.1, and Windows 10.
• Experience working with Ethernet-related technologies.
• Strong working knowledge of Microsoft Internet Explorer.
• LAN/WAN Infrastructure and networking experience.

Please follow the link below to submit an application.

• Location: Medford, Medford, OR

• Post ID: 20637388 medford is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017